What to Expect When You Join Our Practice

“People don’t care how much you know until they know how much you care.” — Theodore Roosevelt

Before I tell you what to expect when you join our practice, I want to share the values and passions that inspired us to open our own private, direct primary care clinic.

At our core, we believe in treating everyone like people, not cattle. We strive to respect your time, listen to your concerns, and honor your input when it comes to your health. One thing you can count on is mutual respect. Appointments at our practice start on time—and often go overtime—because we understand that you may walk in with one concern but carry many others. Often, those concerns are connected, and your priorities for addressing them matter deeply to us.

Donna will take the time to listen—to your symptoms, your story, and even your proposed solutions. From there, she’ll help you build a personalized, risk-based strategy to meet your health goals.

We want your healthcare experience to be so unique that you’ll have a hard time describing it to friends and family, except to say, “You just have to try it—it’s different.”

You’ll have an unprecedented level of access to your healthcare team. It might feel strange at first, but it’s also freeing. When you call us, you’ll get a real person, not a phone tree. Your concerns will be addressed quickly. You’ll be able to text us—and we can treat many concerns via text. If there’s no need to come in, why should you?

Need a prescription refill? We’ll send it to your pharmacy.

Got a rash? Text us a photo—we’ll let you know if it’s something to worry about or not. It's fast, efficient, and refreshingly hassle-free.

You should also expect to be treated like a whole person in the context of your whole life. Of course, we’re motivated to get your physical health in order—but we believe your mental and social health are just as important. Unfortunately, the current healthcare system often overlooks this, leading to isolation, anxiety, depression, stress, and all their physical consequences.

That’s why we might prescribe some things that feel a little unconventional—like six games of pickleball per weekend, a couple hours of hiking, or five lunch dates with friends in a month. Not only will we prescribe them—we’ll follow up and see how they went, because they matter. We’ll track your progress over time and adjust your care as you go.

Because treating your A1C levels, cholesterol, or imbalanced hormones is important—but treating only that misses the whole point.